Returns & Exchanges

Returns & Exchanges

Due to the personal nature of fragrances and for hygiene reasons, we cannot accept returns or exchanges on opened or used perfume bottles.

We accept returns only if:

● The product is unopened, unused, and in its original sealed packaging.

● The return request is submitted within 14 days of delivery.

● The item is returned in new, resalable condition.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we shipped the incorrect product.

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Email:
roseofarabia.info@gmail.com

Please include:

● Your order number

● Photos of the shipping box

● Photos of the damaged product

Once verified, we will gladly send a replacement or issue a full refund at no additional cost.

 

Lost Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend contacting the shipping carrier first.

If you still need assistance, please contact us at:

roseofarabia.info@gmail.com

We’ll do everything we can to help.

 

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days after we receive and inspect your returned item.

Original shipping charges are non-refundable unless the return is due to our error.

 

Questions?

If you have any questions regarding your order, shipping, or returns, we’re always happy to help.

Email: roseofarabia.info@gmail.com